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National Account Manager - 1152261
JOB SUMMARY: The National Account Manager is responsible for all aspects of Account retention and revenue growth within our National IME client base. An in-depth understanding of the Workers Compensation/Managed Care/Claim and/or Auto IME marketplace is strongly preferred, along with strong, long-standing industry relationships within our national IME accounts. Our success relies on individual and team contributions every day. We care for our customers, each other and the company. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. MAJOR DUTIES & RESPONSIBILITIES: Creating and executing a strategic account plan for all clients. Developing Claims Manager, Supervisor and Team Manager contacts in large claim hub offices, and Senior Management relationships at all accounts. Generating strong goodwill within the existing account user base. Work with the SVP National Account Management, VP Regional Account Management and Regional Account Management team to target referral and revenue growth within all strategic accounts. Work with the company’s IME Operations teams to ensure client satisfaction and effective problem resolution. Other duties & special projects, as assigned and based on business needs. EDUCATION/CREDENTIALS: An Associate’s Degree or Bachelor’s Degree is preferred JOB RELEVANT EXPERIENCE: 5+ years experience in account management in an environment within the Workers Compensation or Auto space. Business experience in a healthcare and/or insurance setting is preferred. Must have existing industry relationships and viable industry contacts. JOB RELATED SKILLS/COMPETENCIES: Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential. ● Demonstrated customer retention and revenue impact in previous organizations, with proven market share increases among top managed accounts ● Ability to work cross-functionally ● Wiliness and desire to travel to all required national account locations WORKING CONDITIONS/PHYSICAL DEMANDS: Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work. WORK FROM HOME TECHNICAL REQUIREMENTS: Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement of all work from home position.