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Clinical Account Manager - 1154426
Position Name: Clinical Account Manager
Reports to: Director of Clinical Operations
Position Summary and Scope of Responsibilities
The Clinical Account Manager will ensure that client intent is captured appropriately and will play a key role in supporting the implementation and operation of client-specific clinical programs. This pharmacist will support the provision and documentation of accurate and timely drug information requests to staff, clients, and members.
Principal Roles and Responsibilities
- Manage incoming requests for information from staff, clients, and members regarding drug therapy,
- formulary and clinical program related issues and partner with reporting and analytics team to present meaningful information
- Serve as a clinical support person for clients, business partners, and the Account Management team
- Assist in resolving concerns of clients and business partners
- Assist in developing and operating clinical programs designed to improve client and member health
- Provide medication therapy management services to members
- Provide clinical consulting services through analyzing drug utilization patterns and trends
- Leverage presentation skills by delivering reporting as needed, in partnership with the Account Manager, to clients on the clinical aspects of their benefit plan
- Educate clients on clinical programs and solutions to increase rate of implementation and adoption of such programs
- Plans, organizes, and directs responsibilities delegated by the Director or Executive Officer.
Education: PharmD or Bachelor of Science in Pharmacy degree
Experience/Knowledge:
- Strong verbal and written communication skills
- Experience using MS Word, Excel, and Outlook, with experience creating and updating Excel spreadsheets
- Pharmacy residency, board certification, and/or significant experience working as a clinical pharmacist
- Previous PBM experience including knowledge of P&T strategies and Prior Authorization Guidelines
- Ability to effectively communicate orally and in writing
- Ability to work independently with minimal supervisory oversight
- Ability to prioritize and have good organizational skills
- Capable of interfacing with clients and owners to provide solutions to problems
- Must be proficient in all Microsoft Office products
- Need to be flexible and work as a team player
- Demonstrates strong attention to detail
- Need to be adaptable and have different responsibility given periodically
- Travel as required
Licenses and Certification Requirements: Active pharmacist license
Work Environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Physical Demands: While performing the duties of this job, the employee is frequently required to sit, use hands and fingers and type for up to eight hours in a workday. Employees are required to stand and/or walk for short periods of time and occasionally lift and/or move up to 25 pounds.